Diana Olson & Company

Image & Etiquette Consultant/ Civility Specialist

Civility: 25 Rules of Considerate Conduct

Appearance, Behavior & Communication Skills

 

1. Pay attention

2. Acknowledge others

3. Think the best

4. Listen

5. Be inclusive

6. Speak kindly

7. Don't speak ill

8. Accept and give praise

9. Respect even a subtle "No"

10. Respect others' opinions

11. Mind your body

12. Be agreeable

13. Keep it down (Rediscover Silence)

14. Respect other people's time

15. Respect other people's space

16. Apologize earnestly

17. Assert yourself

18. Avoid personal questions

19. Care for your guests

20. Be a considerate guest

21. Think twice before asking favors

22. Refrain from idle complaints

23. Accept and give constructive criticism

24. Respect the environment and be gentle to animals

25.  Don't shift responsibility and blame

 

- Professor PM Forni, Johns Hopkins University