*Etiquette: Principles of
relating kindness and consideration toward others.
*Handshakes: Web to web; eye contact; firmness with two
pumps. Strength is in the forearm.
*Introductions: Senior person is introduced to junior
person, "Ms. V.P, may I introduce my new assistant." Most important
person's name is stated first. Stand for all introductions. In business, introductions
are made according to rank, not gender. Social
introductions are by honoring first:
Elders, Women or Girls, and Newcomers.
*Name tags: All name tags are put on the right shoulder
so that they are easily seen when shaking hands.
*Answering
the phone of a colleague: "May I tell her who is calling?" or "No one is available. May I take your name and number and ask her
to return your call?"
*Toasting: The person being toasted raises his glass,
but does not toast to himself.
*Dining: The placement of the flatware determines the
order of the courses. Food is always passed to the right. If you do not want
more water or tea, put two fingers over the edge of the glass or cup to
indicate this to the waiter.
*Honesty: Honesty is the highest level of integrity.
Honesty requires truth, kindness, civility, and sincerity which helps to create
trust. Unsolicited advice is seldom welcome.
*Empathy: Ability to feel the disappointments, hurt, sadness,
happiness of others. To be able to "walk
in the shoes" of another person.
*Disagreement: "Can
Agree to Disagree". Avoid demeaning or combating
to get your point across on a simple issue.
